Shipping Policy

Turnaround


Every effort is made to fill orders quickly. In some cases, items are coming from multiple VolShop locations, which delays shipping. Orders are typically shipped within 1 - 2 business days of order confirmation, but can take up to 7 - 10 business days to ship. The hours for our order fulfillment department are, Monday - Friday, 8am - 5pm.

Carriers


We use the following carriers to deliver our orders:

UPS, FedEx, and USPS

*Currently, we offer FLAT RATE shipping through UPS, FedEx, and USPS, for items shipping within the continental US. At this time, we do not ship to Canada, Puerto Rico, or any other locations outside the USA. Depending on the item(s) and the location to which they will be delivered will determine the shipping carrier. Please allow 7 - 10 business days for general merchandise and textbooks.
 

Order Tracking


If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
 

Shipping Rates


The University of Tennessee Online Store (shop.utk.edu) offers $4.99 flat rate shipping on most general merchandise, $9.99 flat rate shipping on textbooks, and $20.00 flat rate shipping on technology items. There are some items that will be charged a rate based on weight, these orders are considered freight items and will be shipped accordingly (examples of these items include, but are not limited to the Boston Rocker, Captain's Chair, etc.). Currently, the University of Tennessee VolShop cannot ship Internationally.

Back Orders


If an item goes on back order we will ship the items we currently have in stock, and modify your order to cancel the items we no longer have in stock. You will receive notification your order has been updated. Currently, we have no system in place that will allow the back-ordered items to ship at a later date. 

In-Store Pickup


We offer in-store pickup at several of our locations. When you order online, during the checkout process, you will be asked which shipping method you prefer. You can have your items shipped to you, or you can select in-store pickup. The following in-store pickup options are available to serve you:

VolBooks (TEXTBOOKS ONLY), in the Student Union location.
VolShop (GM MERCHANDISE), in the Student Union location.
VolShop (GM, TEXTBOOKS, & TECHNOLOGY), 17th & Cumberland Avenue location. (Please allow additional delivery time for items to be delivered to this location. Photo identification will be required.)
VolShop (GM, TEXTBOOKS & TECHNOLOGY), University Commons location. (Please allow additional delivery time for items to be delivered to this location. Photo identification will be required.)
VolShop (GM, TEXTBOOKS & TECHNOLOGY), Student Union location. (Photo identification will be required.)