What We Do

The purpose of VolTech is to provide computer products and services as inexpensively as possible to the students, staff, faculty, and departments of The University of Tennessee. We have over 10,000 computer products available, including academically priced hardware from Apple, Dell, Lenovo Thinkpad, Sony, Samsung, and printers and scanners from HP, Canon, & Epson.  As an Authorized Apple Campus Store, we carry a full line of Apple computers and provide service for both in-warranty and out of warranty computers.  We are also SafeWare authorized, so we can fix accidental damage to Apple computers covered by a SafeWare Policy. For more information on SafeWare contact us at voltech@tennessee.edu.

At our Service Center, we can also work on Windows based PCs installing RAM & hard drives, and do system backups and minor repairs. Our Partnership with PCS computers allows for warranty and non warranty service to be facilitated from our store. Just call PCS at 273-1960 and make arrangements then drop your computer at the store and go on to class.  PCS will pick it up, repair it, and return it to the store at the UC for pickup at your convenience. If you purchased a Dell from us with onsite service, call Dell and tell them you want service at our location, drop your computer off and we do the rest.

Who We Are

VolTech is a part of the Volshop and our surplus revenues help support the operation of the Knoxville Campus. Most of our employees are also students, so they have a very good idea of what a student's computing needs are. Our staff is knowledgeable in both Apple and Windows platforms, earn no commission, and have no incentives to recommend a specific manufacturer or size of system.

Getting What You Need

The easiest way to get your new computer and all the software you need is to visit the store while you are on campus. Bring your UT ID card to us in the VolTech store and we'll assist you in selecting the best computer to meet your needs. If we don't have what you need in stock, we can order it.

Our Return Policy

Current versions of software that are still in the shrink wrap, purchased within 15 calendar days can normally be returned if you have your receipt. If an item did not come in shrink wrap, it must be in resalable condition and the seal on the software cannot be broken. After fifteen  days, if a product is deemed still returnable, refunds will be made at the current selling price of the item or the price on the receipt whichever is less.

Opened hardware and software may be returned with receipt however a 15% restock fee may be applied if items are not in resalable condition. (Product must be in the original packaging, with all original accessories, manuals, etc., and all pieces must be undamaged, clean, and in brand new condition). Defectives can be exchanged (see below).

IMPORTANT NOTE:  Adobe software is considered opened when activated. Gift cards are not returnable.

IMPORTANT NOTE:  Headphones of all types are not eligible for return due to sanitary conditions. Such items may be returned to the manufacturer.

IMPORTANT NOTE: Defective software can be swapped for the same item within 15 days of purchase (provided it has not been discontinued).

All opened hardware or software returns must be verified as defective. All returned items must be in their original boxes or packaging.

Returns of open (but not defective) hardware must be returned within 15 days of purchase and will be contingent on the condition of the return (whether the items is resalable). Product must be in the original packaging with all original accessories, manuals, etc., and all pieces must be undamaged, clean, and in brand new condition. All Returns must have a valid receipt.

Defective computers (e.g. Apple, Lenovo/Thinkpad, Dell etc) may be returned or exchanged within 15 days of purchase. After 15 days, the manufacturer may choose to have the item exchanged or repaired under warranty.

Open ink cartridges are not returnable for any reason. There will be no exceptions to this policy. Unopened cartridges can be returned within 15 days, provided you have a receipt. If you do not know the exact part number of your cartridge, please know your model number of your printer and our staff will assist you in locating the right cartridges for your printer.

Special orders that are returned unopened within 15 days with receipt can usually be returned, but there will be a 15% restocking fee.

We are not responsible for special order items left on our shelves over 60 days after all reasonable efforts have been made to inform the customer of its arrival. Customers wanting refunds or having a DOA (Dead on Arrival) problem with software or hardware that was not picked up promptly will have to deal directly with the manufacturer.

Legal Stuff

All prices, configurations, and availability are subject to change without notice and do not include sales tax. Most items can be sold only to University of Tennessee students, staff, faculty, and departments for their personal use. Products may not be purchased for resale. Proof of eligibility is required. All purchases are for educational use and may not be used in a business or commercial setting.

Hours

Monday through Friday 9:00 am to 5:00 pm. Please Note: For computer purchases, please arrive at least thirty minutes before we close. For payroll deductions, please arrive at least one hour before we close. This will allow us the extra time needed to process these sales.

Location

We are located on level G3 of the Student Union (1015 Phillip Fulmer Way, Knoxville, TN 37996).  Click here to see a map.

Contact Information

We can be reached at (865) 974-2930. If you reach our voice mail during store hours, all of our lines are busy. Please leave us a message and we will return your call as soon as possible. You can place departmental orders with our online form. Our fax number is (865) 974-3668. Our email is voltech@Tennessee.edu

Purchasing Limitations

Computers and software purchased from us must be for either personal or institutional use. Merchandise may not be purchased with intent of lease, loan, resale, or use in a business. Apple: One laptop and one desktop purchase per 12-month period. (legitimate exceptions can be made- please ask) Lenovo/Thinkpad: One computer purchase per 12-month period. Departments may also place orders for software or hardware under $5,000, except for Apple. As the University Apple contract holder, we can take Apple orders for any amount. Departments have no purchasing restrictions in quantity of units or dollars spent.

Accepted Methods of Payment in store

Students, including Graduate Assistants: Payment is due at the time of order. Payment may be in cash, check, cashier's check, AllStar, Master Card, Discover, or Visa.  For more information on purchases email us at voltech@utk.edu.

Full-time faculty and staff may use the above forms of payment or arrange a computer purchase through payroll deduction.  All the above forms of payment above can be used for down payment in store. Mailed in down payments must be check or money order.